Customer Success Manager - Asset Tracking & Supply Chain Technology

Location:                      Birmingham Business Park (3 days office-based, 2 days remote optional)
Salary / Benefits:        c£75,000–£85,000 + strong benefits including private health insurance

About Digipal

Digipal is a fast-growing UK supply chain technology company transforming how major retailers and food producers manage returnable assets.

They began by disrupting the traditional wooden pallet market with high-performance, reusable plastic pallets and are now scaling rapidly into IoT-enabled asset tracking, providing visibility, utilisation control and loss reduction across complex supply chains.

The business combines deep logistics expertise with practical technology deployment. Rather than simply installing software, Digipal manages and optimises physical asset fleets across national networks. As the company continues to scale, structure and operational discipline are increasingly critical.

The Asset Tracking division is now entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, Digipal is building a dedicated Customer Success function to support delivery at scale. MVP is partnering with Digipal to appoint a Customer Success Manager, who will take ownership of customer success and contract execution while building and leading a small, high-performing team.

The Role

This is a delivery-focused operational leadership role.

Key responsibilities will include:

• Owning the day-to-day management of key asset tracking customers
• Leading execution of new contracts from signed agreement through full rollout
• Ensuring customer onboarding is structured, repeatable and commercially controlled
• Managing and developing a Project Analyst team
• Working closely with the data and portal development function to evolve DigiPortal
• Using AI tools (e.g. Claude) to improve workflows, documentation and technical collaboration
• Tracking delivery milestones, risks and commercial exposure
• Driving customer retention and long-term value

About you:

Essential:

• Experience operating in a fast-growing or fast-moving environment
• Background in logistics, supply chain technology, SaaS or IoT
• Experience managing people
• Strong operational discipline and process-led thinking
• Commercial awareness with the ability to protect margin
• Comfortable working with data, dashboards and technical stakeholders
• Confident using AI tools to increase productivity and structure work

Desirable:

• Experience delivering supply chain visibility or asset tracking solutions
• Experience onboarding enterprise or retail customers
• Experience scaling delivery or customer success teams

What Success Looks Like

• New contracts implemented on time and within scope
• High customer retention and strong renewal rates
• Clear, repeatable delivery frameworks in place
• Strong internal coordination between sales, operations and technology
• A structured, scalable team capable of supporting continued growth

How to apply:   On behalf of Digipal, MVP is managing this search.  Please send your application to MVP at lisas@mvp-search.com or via our website: www.mvp-search.com/jobs. Applications sent directly to Digipal will be redirected to MVP for review.