Contract Manager - Logistics
Location: Swindon, with UK travel   
Package – competitive salary + car allowance, benefits, non-contractual bonus

Are you passionate about delivering best-in-class logistics solutions and exceeding customer expectations?  As a result of part of its continued growth journey, this multiple award-winning business - known for its commitment to sustainability and with an industry-leading reputation - is now seeking a Contract Manager to join its established team.   

In this role, you'll partner closely with key existing customers, overseeing their account plans and developing customer relationships to deliver excellence in customer service, profitability, Health & Safety, continuous improvement and additional operational growth. You will:

•    Champion Customer Value: Develop and oversee comprehensive account plans that ensure exceptional service, cost optimisation, and continuous improvement initiatives.
•    Negotiate Win-Win Contracts: Lead negotiations to establish favourable terms and conditions that align with strategic objectives and ensure long-term profitability.
•    Navigate the Contract Lifecycle: Oversee the entire contract journey, from drafting and review to performance monitoring and compliance.  Lead customer reviews, prepare and deliver reporting information packs.
•    Foster Strategic Partnerships: Collaborate effectively with internal stakeholders across departments (operations, finance, IT, commercial, procurement) and key customer personnel to build strong, lasting relationships.
•    Manage Costs: Analyse logistics costs, pricing structures and budget allocations to identify opportunities for cost reduction and optimisation.
•    Deliver Continuous Improvement: Remain informed on industry trends, best practices, and regulatory changes to proactively identify opportunities for process improvement, automation and efficiency, driving operational excellence.

What we’re looking for:
•    Proven experience in account / contract management within the transport, warehouse or distribution industry.
•    Strong commercial skills and abilities; understanding of commercial models (open / closed book arrangements), contract law, negotiations and contract administration principles.
•    Ideally – previous operations management experience (transport or warehouse).
•    Experience gained across retail FMCG warehouse / distribution operations.
•    Strong negotiation, communication, and relationship-building skills.
•    A keen analytical mind with a focus on cost optimization and profitability.
•    Able to interpret complex contractual documents and financial data.
•    Effective communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
•    A passion for continuous improvement and exceeding expectations.
•    Excellent organisational skills and the ability to manage multiple priorities effectively.
•    Ideally – bachelor's degree in business administration, logistics, supply chain management or a related field.
•    Knowledge of logistics and supply chain management concepts – transportation modes, inventory management, distribution networks
•    Proficient in ERP systems and MS Office suite

Benefits:
•    Competitive salary and benefits package
•    Career growth and development opportunities
•    Dynamic and collaborative work environment
•    Opportunity to make a significant impact in a growing logistics business