Network Development Manager – Home Delivery
Central London – Kings Cross/St Pancras
Package Up to c£40k + great benefits
MVP is working with an innovative tech business who are disrupting the sector they operate in with products that merge high-end design with cutting-edge immersive technology.The business has cultivated a community of over a million members in the US and is launching in the UK in Autumn 2018.To support its ambitious UK plans, they are currently looking for an ambitious, focused individual to develop and maintain the delivery experience for their customers.
What you’ll do:
·Design, develop and produce training plans and materials to ensure a consistent and quality-led delivery experience
·Train, coach and enhance the knowledge of all drivers/installers across the delivery network
·Deliver induction and training to drivers
·Drive all customer experience improvement initiatives
·Act as business owner to streamline last mile operations & visibility
·Analyse key performance metrics to establish root cause performance issues and drive change
·Build and manage the non-asset-based home delivery network across the UK
·Develop performance scorecards/SLAs and drive the performance management process
·Ensure risk assessments, safe working systems, procedures and policies are in place.
·Review all Health & Safety policies.
Qualifications, Experience & Skills – you will need the following:
Previous managerial experience gained within operations/distribution/home delivery Analytical, creative and innovative approach to solving problemsStrong written and verbal communicatorStrong academic record and approach to self-developmentExtremely organized, detail-orientatedEntrepreneurial spiritStrong IT skills/capabilities
The business believes in taking risks and continuously challenging the status quo by innovating and improving.Their UK operations are expected to grow quickly and this is an excellent chance to help drive their growth journey, with associated opportunities for career progression.