MVP’s client is a global logistics business, providing end to end services to its client base across the world. They are currently seeking to appoint a Customer Account Co-ordinator to join a very fast-growing division within their UK business. The role will be responsible for providing dedicated operational support to a number of the division’s customers, proactively working to maximise the performance they receive.
The role will involve:
Providing logistical support for processing of bookings, tracking enquires and claims processing.Proactive monitoring of shipments, providing support for the recovery of late and misrouted parcels. Reporting all exceptions to customers on a daily basis.Monitor customer spend and analysis of costsProduce weekly and monthly reports detailing current contract performance, to assist with budget forecasting, resourcing and monthly board reviews.Work on sourcing competitive rates for client solutions.Attend client meetings alongside other team members to discuss solution scoping, design, pricing and then presentation of completed solutions.Review weekly / monthly invoicing prior to presentation to customers, ensuring the cost are accurate and all shipped traffic has been billed.Creation and update of training documentation and delivery of training within clients premises.
Candidates for this role will need:
Essential - previous experience from within the parcels/freight logistics sector – either as a customer working within a carrier support/logistics role or with a carrier organisation.Exceptional planning and organisational skills are required, due to the high volume of new business enquiries received.Strong analysis skills – able to interpret data and confident in preparing commercial documentsSound working knowledge of MS applications – Excel, Outlook etcExperience of carrier management systems eg MetaPack would be an advantage
This is an excellent chance to join a market leader in the provision of global logistics solutions. You’ll be joining a very fast-growing division, with genuine opportunities for career progression.