UK Fulfilment Operations Manager

  • Location


  • Sector:

    Operations, Logistics & Fulfilment

  • Job type:


  • Salary:

    £competitive package available

  • Contact:

    Lisa Starkey

  • Contact email:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


  • Consultant:


MVP is working with an innovative tech business who are disrupting the sector they operate in with products that merge high-end design with cutting-edge immersive technology.  The business has cultivated a community of over a million members in the US and has recently launched in the UK.  They are now looking for an ambitious, focused and driven individual to develop, manage and lead the UK logistics business.    

What you’ll do:

  • Responsible for the delivery of high-quality experiences of the in-home delivery service
  • Develop performance scorecards/SLAs & drive the performance management process
  • Own the day to day management of in-house logistics operations and 3PL partners
  • Analyze key performance metrics to root cause performance issues and drive change
  • Inform delivery and service network development strategy in partnership with business stakeholders
  • Be a thought leader around operational improvement opportunities
  • Act as business owner for technology strategy to streamline Last Mile operations & visibility
  • Drive all customer experience improvement initiatives for the UK network
  • Member of the European Leadership team, represent their local market and contribute to the development of the business globally


  • Strong academic record; advanced degree preferred
  • Proven record of successfully managing fast-paced logistics operations
  • Experience developing teams and managing people
  • Strong presentation, written and verbal communication
  • Extremely organized, meticulous and detailed oriented
  • Ability to work effectively with people in a cross-functional environment
  • Ability to lead discussions and communicate effectively
  • Entrepreneurial spirit
  • Strong interpersonal communication skills and problem-solving skills
  • Experience in a multinational environment a plus

The business believes in taking risks and continuously challenging the status quo by innovating and improving.  Their UK operations are expected to grow quickly and this is an excellent chance to be part of their growth journey, with associated opportunities for career progression.