Senior Operations Manager - eComm Distribution

  • Location


  • Sector:

    Operations, Logistics & Fulfilment

  • Job type:


  • Salary:

    Up to c£55,000 + car allowance/benefits

  • Contact:

    Lisa Starkey

  • Contact email:


  • Job ref:


  • Published:

    almost 3 years ago

  • Expiry date:


  • Consultant:


Senior Operations Manager

Ely, Cambridgeshire

Up to £55,000 + car allowance + benefits


An excellent opportunity for an ambitious logistics professional to join a successful and growing specialist distribution business.  This challenging role will manage day to day warehouse and transport operational activities at a fulfilment site dedicated to a prestigious multi-channel retail customer.  As an integral part of the senior management team at the site, you will project manage continuous improvement and change initiatives, develop the management team and focus on enhancing the relationship with the customer.


Main Accountabilities:

  • Ensure effective resource planning, setting clear objectives for the Planning Manager and team
  • Financial management – ensure delivery of agreed budgets and forecasts.  Provide accurate input to site budget models
  • Support the General Manager in developing the team at the site and in succession planning
  • Health & Safety – drive and ensure a culture of best practice at the site
  • Responsible for the provision of best in class facilities management at the site
  • Client management – using a partnership approach, ensure that service provision meets or exceeds the customer’s expectations and all defined service level agreements
  • Play a key role in site projects, continuous improvement and change initiatives.  Ensure SLAs are bettered on every occasion.

Qualifications, Experience & Skills:

  • Strong previous experience of leading and managing ecommerce distribution operations, to include reverse logistics
  • Will have successfully managed change initiatives and can demonstrate a passion for continuous improvement
  • Results-focused, service driven ethos
  • Excellent people management and leadership abilities – will have managed large teams of people
  • Strong planning and analytical skills
  • Experience of mobilising significant change in people and processes
  • Client-facing – experience of relationship-building at senior level
  • Familiarity with project management processes and tools
  • Ideally – knowledge of lean practices and techniques