Inbound Sales & Customer Service Executive

Commutable from Blackburn, Preston, Chorley, Bolton

Salary c£22k + bonus/benefits

MVP’s client is a privately-owned, very successful and fast-growing logistics business, with an excellent client base including many famous brands.  They are now looking to add to their existing team by appointing a sales-focused individual to respond to requests for quotes from customers via email and phone.  You will be responsible for:

• Responding quickly to requests via email and telephone for logistics services
• Understanding the requirement and providing a solution
• Working with transport suppliers to find cost-effective options
• Providing excellent customer service to both new and existing customers
• Negotiating with suppliers to ensure best possible rates
• Inputting order and shipment details to the system in an accurate manner

Skills/Experience Required:

• Really strong customer service ability and confident telephone manner
• Able to build and develop successful business relationships over the phone
• Good negotiation skills with both customers and suppliers
• Great attention to detail is vital – able to gather accurate information in order to generate an accurate solution
• Quick and confident keyboard and IT abilities
• Ideally – previous experience and knowledge of road transport operations
• Able to deliver results in a target-driven environment