Role:        Account Manager 
Based:        London
Salary Range:    c£45 – 55,000 depending on skills & experience

Are you excited by the challenge of connecting with clients, building relationships and developing opportunities?  Would you like to work for an ambitious, innovative business as it enters a period of serious growth and development?  We’re really pleased to be working with this successful organisation to recruit an Account Manager for a brand new customer making a name for itself within the vibrant UK food and drink sector, and with exciting growth plans.

What you’ll do:

?    Focal point of contact between the business and the customer
?    Monitor and track operational performance
?    Report on performance and service quality – SLA adherence and KPI variance
?    Work with the operation to track against a continuous improvement plan
?    Assess stock levels against customer forecasts; work with the buying team to ensure optimal stock-holding levels and prevent shortages
?    Develop and maintain strong and effective relationships with key contacts within the client’s business
?    Own and deliver on specific client-related projects
?    Continuous improvement – identifying and presenting initiatives to improve the customer experience and maximise profit
?    Managing the dispute resolution procedure – ensure issues and resolutions are clearly communicated and effectively resolved
?    Be responsible for the overall profitability and commercial performance of the client’s account
?    Analyse, assess and interpret performance data; provide reporting to clients for use in performance reviews
?    Develop and grow revenue, designing strategies 

Our ideal candidate will come from a commercially-focused role, ideally in the food / drink sector and will have a customer-first ethos and approach.  You’ll be a natural relationship builder and will take pride in delivering results for your customer and for the business.  Also:

•    Effective communication skills – able to convey confidence and build trust 
•    Strong IT skills / fluency
•    Experience of managing projects 
•    Ideally – knowledge of warehouse and logistics operations
•    Commercially-focused – able to identify and convert business opportunities
•    Strong information presentation skills – able to use data to provide meaningful insights in a professional manner, and to prepare professional, business-focused reports
•    Great people skills and ability to work cross-functionally.  You’ll be an effective listener and questioner
•    Problem-solving abilities and critical thinking skills
•    Previous experience/knowledge of demand planning/forecasting activities will be useful